These Terms of Service ("Terms") govern your access to and use of the Field Ascend field service management software and related services (the "Service") provided by Field Ascend Ltd ("Field Ascend", "we", "our", or "us").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
To use the Service, you must:
You are responsible for all activities that occur under your Account.
We offer a 30-day free trial that requires a valid credit card. After the trial period, your Account will automatically be charged for the Standard Plan unless you cancel before the trial ends.
Our Standard Plan is priced at £10 per active user per month, excluding tax, billed monthly. For billing purposes, every person with an active login counts as one user — whether that login is used by an administrator, office-based user, or field engineer. For example, one administrator plus one engineer is two users (£20 per month). Applicable taxes (such as VAT) will be added where required by law. Pricing is subject to change with 30 days' notice.
Fees do not include applicable taxes. You are responsible for all taxes, duties, and levies in connection with your use of the Service.
You agree to use the Service only for lawful purposes. You must not:
Any attempt to gain unauthorised access to the Service, our systems, servers, networks, or databases, whether through hacking, password mining, credential stuffing, brute force attacks, or any other means, is strictly prohibited and constitutes a material breach of these Terms.
You must not conduct any security testing, penetration testing, vulnerability scanning, or similar activities against the Service without our prior written consent. Authorised security researchers should contact security@field-ascend.com before conducting any testing.
We take security breaches extremely seriously. Any person or entity found to have:
will be subject to:
Under UK law (Computer Misuse Act 1990), unauthorised access to computer material is a criminal offence punishable by imprisonment and/or unlimited fines. We actively monitor for suspicious activity and work closely with law enforcement to prosecute offenders to the fullest extent of the law.
We maintain comprehensive logging and monitoring systems. In the event of suspected unauthorised access or malicious activity, we will preserve all relevant evidence and cooperate fully with law enforcement investigations. You expressly consent to such evidence preservation and disclosure where legally required or permitted.
Creating accounts, accessing the Service, or attempting to access our systems under false pretences for the purpose of competitive intelligence, reverse engineering our business processes, stealing client lists, or any form of corporate espionage is strictly prohibited and will result in immediate legal action including claims for injunctive relief and substantial damages.
You retain all rights, title, and interest in your Customer Data. By uploading Customer Data, you grant us a licence to use, store, process, and display it to you solely to provide the Service. Your data is never shared with other users, used for marketing, or displayed publicly. We may use anonymised, aggregated usage statistics to improve the Service, but your identifiable Customer Data remains completely private to your account.
You are solely responsible for:
We process Customer Data in accordance with our Privacy Policy and applicable data protection laws. By using the Service, you appoint us as a data processor.
Website cookies, analytics, advertising measurement, and cookie consent choices are explained in our Privacy Policy.
The Service, including all software, text, graphics, logos, and trademarks, is owned by Field Ascend and protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Service solely for your internal business purposes, subject to these Terms.
"Feedback" means any ideas, suggestions, feature requests, enhancement requests, recommendations, bug reports containing suggestions, wishlist submissions, roadmap votes, or other feedback or proposals relating to the Service that you or your Users provide to us through any channel, including but not limited to email, support tickets, in-app feedback tools, telephone calls, meetings, surveys, online forums, social media, or any other form of communication.
By submitting Feedback, you irrevocably assign to Field Ascend all right, title, and interest (including all intellectual property rights) in and to the Feedback worldwide, in perpetuity, and without compensation. To the extent that any such assignment is not permitted by applicable law, you grant Field Ascend an exclusive, irrevocable, perpetual, worldwide, royalty-free, fully paid-up, sublicensable, and transferable licence to use, reproduce, modify, create derivative works from, distribute, publicly display, and otherwise exploit the Feedback in any manner and for any purpose.
You acknowledge and agree that:
To the extent permitted by applicable law (including Section 87 of the UK Copyright, Designs and Patents Act 1988), you irrevocably and unconditionally waive all moral rights you may have in any Feedback, including the right to be identified as author and the right to object to derogatory treatment of the work.
You represent and warrant that you have all rights necessary to submit the Feedback and to grant the rights described in this section, and that your Feedback does not infringe the intellectual property rights of any third party.
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the relationship. This obligation survives termination of these Terms. For the avoidance of doubt, Feedback (as defined in Section 6.3) is expressly excluded from confidential information and the obligations of this Section do not apply to Feedback.
We strive to provide a reliable Service with 99.9% uptime, but we do not guarantee uninterrupted or error-free access. The Service is provided "AS IS" and "AS AVAILABLE". Scheduled maintenance will be announced in advance where possible.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELD ASCEND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We actively monitor our systems for security threats, unauthorised access attempts, and malicious activity. We reserve the right to log all access, implement rate limiting, block suspicious IP addresses, and take any measures necessary to protect the integrity and security of the Service. You acknowledge that such monitoring is necessary for the protection of all users.
The Lone Working and safety monitoring features within the Service (including but not limited to activity tracking, panic alerts, siren alerts, check-in prompts, GPS location sharing, and inactivity detection) are provided as supplementary monitoring tools only. They are NOT a substitute for, and must NOT be relied upon as, a standalone safety system, a certified lone worker protection service, or the primary means of ensuring the safety of any person.
The Lone Working features are NOT certified under BS 8484, BS 8585, or any other British, European, or international standard for lone worker safety devices or monitoring services. The Service is NOT a personal safety device, an Alarm Receiving Centre (ARC), or an emergency response service. It does NOT connect to, or substitute for, the emergency services (999/112).
You acknowledge and agree that:
The Lone Working features depend on factors outside our control, including but not limited to:
We do NOT guarantee that any alert, notification, location update, or status change will be delivered, received, or displayed within any particular timeframe, or at all.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELD ASCEND SHALL NOT BE LIABLE FOR ANY LOSS, INJURY, DEATH, DAMAGE, OR CLAIM ARISING FROM OR IN CONNECTION WITH:
NOTHING IN THIS SECTION EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Use of the Lone Working features requires explicit acceptance of this Section 8A. By enabling or using the Lone Working features, you confirm that you have read, understood, and agreed to these terms, and that you have communicated the limitations described herein to all relevant persons within your organisation.
The mobile application component of the Service operates on an offline-first architecture. Data is stored locally on the device and synchronised with our servers when a network connection is available. You acknowledge that:
The Service includes an optional voice-dictation feature within the Field Ascend Engineers mobile application. Speech-to-text conversion runs entirely on the engineer's device using a bundled open-source language model. No audio data is transmitted to Field Ascend or any third party. Transcribed text is placed into the relevant note field and may be edited by the engineer before saving.
Where the tenant administrator has explicitly enabled the "AI Enhancement" setting and accepted the associated disclaimer via the admin App Settings page, the Service may transmit the transcribed text (never audio) over TLS to Anthropic's Claude API for grammar, punctuation, and spelling cleanup. This feature:
The AI Enhancement feature is provided as a drafting aid only. Although the underlying AI model is instructed to correct only grammar, punctuation, and spelling without inventing content, subtle wording changes, omissions, or factual drift are always possible with any AI-based text transformation. Field Ascend makes no warranty, express or implied, that AI-enhanced text accurately reflects the engineer's original intent, the facts of the job, any diagnosis, recommendation, measurement, part number, time, or outcome.
You acknowledge and agree that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BY ENABLING THE AI ENHANCEMENT FEATURE YOU ASSUME FULL LIABILITY FOR ANY INACCURACY, MISREPRESENTATION, OMISSION, OR CONSEQUENCE ARISING FROM THE USE OF AI-ENHANCED CONTENT PRODUCED WITHIN YOUR TENANT ACCOUNT. FIELD ASCEND SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, REGULATORY PENALTY, REPUTATIONAL HARM, OR CLAIM ARISING FROM OR IN CONNECTION WITH:
NOTHING IN THIS SECTION EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Text submitted for AI enhancement is processed by Anthropic, PBC ("Anthropic") under Anthropic's published API terms. For the purposes of this feature, Anthropic acts as a sub-processor appointed by Field Ascend. You are responsible for determining whether your use of this feature, and the nature of the text submitted, is compatible with your own data-protection obligations (including UK GDPR and any sector-specific rules). You should not dictate confidential, regulated, or personal-data-heavy content through this feature where you are not permitted to share that content with a third-party AI processor under your own data-handling policies or the policies of your customers.
At no point is audio captured by the microphone transmitted to Field Ascend, Anthropic, or any other third party. Only the text produced by on-device speech-to-text is eligible for transmission to the AI Enhancement API, and only when the feature is enabled and the device is online.
Use of the AI Enhancement feature requires explicit acceptance by a tenant administrator via the App Settings page. Acceptance is recorded against your tenant account with the version of this Section 8C that was in force at the time of acceptance. By enabling the feature, you confirm that you have read, understood, and agreed to this Section 8C, that you have communicated the review obligation described in Section 8C.4 to all relevant persons within your organisation, and that you accept the allocation of liability described in Section 8C.5.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELD ASCEND SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
NOTHING IN THIS SECTION LIMITS OUR RIGHT TO PURSUE UNLIMITED DAMAGES AGAINST ANY PARTY WHO ENGAGES IN UNAUTHORISED ACCESS, HACKING, OR MALICIOUS ACTIVITY AGAINST THE SERVICE. WE RESERVE THE RIGHT TO SEEK FULL COMPENSATION FOR ALL LOSSES, COSTS, AND DAMAGES RESULTING FROM SUCH ACTIVITIES.
You agree to indemnify, defend, and hold harmless Field Ascend, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
You may cancel your Subscription at any time through your Account settings or by contacting us. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your Account immediately if you:
Upon termination:
We reserve the right to modify or discontinue the Service or these Terms at any time. We will provide 30 days' notice of material changes. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
The Service may integrate with third-party services (e.g., Xero, Sage, QuickBooks). We are not responsible for the availability, security, or performance of third-party services. Your use of third-party services is subject to their own terms and policies.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA), except where prohibited by law.
You agree to resolve disputes on an individual basis and waive any right to participate in class actions or representative proceedings.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, cyber-attacks, or government actions.
You agree to comply with all applicable export and import laws and regulations. You may not use the Service in any country subject to trade sanctions or embargoes.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Field Ascend regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
All notices must be in writing and sent to the addresses specified below. Email notices to you will be sent to the email address associated with your Account.
If you have any questions about these Terms, please contact us:
Field Ascend Ltd
Registered in England and Wales
Company Number: 16864642
Email: legal@field-ascend.com
Website: https://field-ascend.com
By clicking "I Agree", signing up for an Account, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.