This policy explains how SMS text messages are sent through the Field Ascend field service management platform, who sends them, how consent is captured, and how you can stop receiving them at any time.
Field Ascend Ltd ("Field Ascend", "we", "us") provides field service management software to trades and field-service businesses. Text messages sent through our platform are sent by, and on behalf of, the business you have a relationship with — for example the company that services your heating, air conditioning, lifts or other equipment — not by Field Ascend for its own purposes.
In the United Kingdom, messages display the sending business's name as the sender. In the United States, messages are sent from a dedicated phone number registered to the sending business. In Australia, messages display the sending business's registered sender name.
Messages sent through Field Ascend are transactional service notifications only. Typical examples include:
Field Ascend's SMS service is not used for marketing, promotional or advertising messages, cold outreach, lead generation, or any content unrelated to an existing service relationship.
You will only receive text messages through Field Ascend where the business you deal with has recorded your mobile number and enabled SMS notifications for you, based on your relationship with that business and your agreement to receive service updates. Notification preferences are managed per contact and per notification type — you can ask the business to enable or disable any of them at any time.
Consent to receive service text messages is never a condition of purchase, and your mobile number and opt-in status are used solely to deliver the service notifications described above.
Message frequency varies with service activity — typically a small number of messages around each booked visit or job. You will not receive recurring messages unrelated to actual service activity.
Field Ascend does not charge recipients for messages. Standard message and data rates may apply depending on your mobile plan and carrier.
United States and Canada: reply STOP to any message to stop receiving texts. You will receive a single confirmation message and no further texts. Reply START to re-subscribe, or HELP for assistance.
United Kingdom and Australia: messages are sent from a named sender that cannot receive replies. To stop receiving texts, contact the business that services you and ask them to disable SMS notifications for your contact record, or email support@field-ascend.com with the sender's name and your mobile number and we will suppress messages to you.
Opting out of text messages does not affect service emails or any other communication channel you have agreed with the business.
Mobile telephone numbers, SMS consent records and opt-in information processed through Field Ascend are used only to deliver the messages described in this policy. They are never sold, and never shared with third parties or affiliates for their own marketing or promotional purposes.
For full details of how personal data is handled, see our Privacy Policy and Terms of Service.
Field Ascend Ltd
Registered in England and Wales — Company Number: 16864642
Registered office: Kapellbruke, Honeysuckle Lane, Longsdon, Stoke-On-Trent, England, ST9 9QN
Support: support@field-ascend.com
Privacy: privacy@field-ascend.com
Website: https://field-ascend.com